1. General Policy
At BurgerCheats ("we", "our", "us"), we strive to provide the best possible experience for our users. However, due to the nature of our products and services, all purchases are subject to the following refund policy. By making a purchase on our website, https://www.burgercheats.com (the "Site"), you agree to these terms.
- Non-Refundable Products: All purchases, including subscriptions and digital products, are final and non-refundable once access to the product or service has been granted.
- Virtual Goods: Our products consist of digital goods and services, such as software licenses and access to private forums. Once delivered or accessed, these items are considered used, and no refunds will be issued.
2. Hardware Products
All hardware sales are final. Once an order is placed, it cannot be canceled, modified, or refunded for any reason, including shipping delays or user error.
Compatibility issues, incorrect installation, improper usage, customs interference, or a change in purchase intent do not qualify for returns or refunds.
All items are thoroughly tested and securely packaged before shipment. We are not liable for any damage, loss, or delays that occur during transit. In the event of shipping-related issues, customers must contact the courier directly to initiate a claim.
3. Exceptions to Refund Policy
We may consider refund requests under the following exceptional circumstances:
- Duplicate Payments: If you accidentally made duplicate payments for the same product or service, contact us immediately at support@burgercheats.com with proof of the duplicate transaction.
- Undelivered Product: If we fail to deliver the purchased product or service within the specified time frame and the issue cannot be resolved, you may request a refund.
- Unauthorized Charges: If a purchase was made without your consent, you must report it to us within 14 days of the transaction and provide supporting evidence.
Refunds for these cases are at our sole discretion and may require additional verification.
4. Eligibility for Refunds
Refund requests must meet the following conditions:
- Submitted within 14 days of the original purchase.
- Include proof of purchase (e.g., receipt, transaction ID).
- The subscription key must not have been activated or linked to any device.
- The user must not have violated our Terms of Service.
5. Process for Requesting a Refund
To request a refund:
- Contact our support team at support@burgercheats.com.
- Provide your account details, order details, and a clear explanation of your request.
- Attach any relevant evidence, such as payment receipts or error messages.
Our team will review your request and respond within 7 business days.
6. Chargebacks and Disputes
- Unauthorized Chargebacks: Any chargeback initiated through your payment provider without contacting our support team first will result in immediate account termination.
- Dispute Resolution: If you have concerns about your purchase, contact us directly before initiating a dispute. We aim to resolve issues amicably and efficiently.
7. Legal Disclaimer
This software and related materials are provided for research, development, and educational purposes only. It is your responsibility to ensure compliance with all applicable laws and regulations in your jurisdiction. BurgerCheats does not condone or support any illegal activity and shall not be held liable for any misuse of our products or services.
8. Changes to This Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page with an updated "Effective Date." Continuing to use our services after updates indicates your acceptance of the revised policy.
Effective Date: July 27, 2025
9. Contact Information
If you have questions or need assistance with this refund policy, please contact us:
Email: info@burgercheats.com
By making a purchase on BurgerCheats, you acknowledge that you have read, understood, and agreed to this Refund Policy.